All orders placed after 2pm Mon-Fri, over the weekend and on Bank Holidays will be treated as being received on the following working day.
Please note that no orders will be dispatched at the weekends or Bank Holidays.
DELIVERY OPTIONS
- UK 1st Class Recorded Signed For P&P: £4.95
Once dispatched, most 1st Class 'Signed For' parcels arrive by the next working day but Royal Mail do not guarantee and may take a few days.
- UK Special Next Day by 1pm P&P : £7.50
Once dispatched, this Royal Mail service guarantees delivery by 1pm next working day (Monday to Friday only)
- UK Special Next Day Saturday P&P : £10.00 (orders must be placed by 2pm on Thursday, Royal Mail guarantees to deliver on Saturday).
- UK Special Next Day by 9am P&P : £15.00
Once your order is dispatched Royal Mail guarantees to deliver by 9am next working day (Mon-Fri only).
- For IRELAND we use Air Sure P&P : £ 7.50 (once dispatched this service usually takes 2 working days)
- INTERNATIONAL: £10.00 . We use 'Royal Mail International signed for' (once dispatched this usually delivers within 3-5 days for Europe and from 5 days for rest of the world) or 'Royal Mail Air Sure' ( 2-5 working days), depending on the service available for the country of destination.
All the above postage options require a signature at delivery, someone needs to be available at the delivery address. As delivery is carried out by the Royal Mail, we cannot guarantee the service and delivery times may vary.
All parcels can be traced at www.royalmail.com
RETURNS
We offer a 100% guarantee that if you are dissatisfied with the goods ordered, we will refund or exchange them provided you return them to us in their original condition and packaging, unworn, unwashed and odour-free, including the sales receipt, and within 15 days of receipt. Items that have been damaged, worn, marked, stained, washed, dry cleaned or items not odour-free will not be accepted. In order to ensure the items are accepted by us please be careful when trying on. Please ensure that you are not wearing any body lotion, deodorant or fragrance that may leave a mark or scent. Try items over your own underwear. We reserve the right to refuse returned items which are not in a saleable condition. Please be aware that postage & packaging charge is non refundable. We recommend you send your parcel by 'signed for' recorded delivery to ensure safe delivery (N.B. We cannot accept returns by courier).
If you require an exchange please return your items with the sales receipt and details of the exchange to the address below within 15 days of receipt:
Holistic Garments (Exchange)
PO Box 42666
London SW5 9TN
United Kingdom
Please note that exchanges will only be dispatched once we have receive your return. If you need the replacement to be dispatched beforehand we suggest you contact us and place another order. Once we have received your return (unworn and in a saleable condition) we will issue the refund.
Exchanges on orders sent to the UK will not incur another postage & packaging charge. Please note we use 1st class recorded delivery.
Exchanges on International orders will incur another postage & packaging charge. Please contact us, we will send you the link for on-line payment.
If you require a refund please return your items with the sales receipt to the address below within 15 days of receipt:
Holistic Garments (Refund)
PO Box 42666
London SW5 9TN
United Kingdom
If the item you received is faulty, in this case we will reimburse your postage cost incurred in returning the item to us. We reserve the right to refuse items damaged by fair wear and tear, accident or misuse. We recommend you use 'Signed For' recorded delivery (N.B. We cannot accept returns by courier). The repair of the item will not incur any additional cost. Please return you item to: Holistic Garments (Repair), PO Box 42666, London SW5 9TN, United Kingdom. Your garment will be returned free of charge. We use Royal Mail 1st class 'Recorded Signed For' for UK addresses and Royal Mail 'International Signed For' for International addresses.
INTERNATIONAL ORDERS
VAT is included in all prices quoted in the website at 17.5%.
Orders sent to addresses outside the EU are not subject to VAT, however our customers pay the same prices as this helps to cover additional costs of providing this service.
All orders are charged in Pounds Sterling (GBP). If you use a debit/credit card registered overseas, the total will be determined by the card issuer based on the exchange rate at the time your card is charged. Prices shown in Euro are approximate and should be used for comparison purpose only .
