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Welcome to Holistic Garments


Terms and Conditions

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DISPATCH

We are committed to dispatching orders quickly and efficiently. Orders placed before 12 noon Mon-Fri (except Bank Holidays) will be dispatched the next working day at the latest.

Please note that no orders will be dispatched at the weekends or Bank Holidays.

DELIVERY OPTIONS

  • UK 1st Class Recorded Signed For P&P: £4.95
    Once dispatched, most 1st Class 'Signed For' parcels arrive by the next working day but Royal Mail do not guarantee this and may take a few days.
  • UK Special Next Day by 1pm P&P : £7.50
    Once dispatched, this Royal Mail service guarantees delivery by 1pm next working day (Monday to Friday only)
  • UK Special Next Day Saturday P&P : £12.00 (orders must be placed by 12 noon on Thursday, Royal Mail guarantees to deliver on Saturday).
  • UK Special Next Day by 9am P&P : £18.00
    Once your order is dispatched Royal Mail guarantees to deliver by 9am next working day (Mon-Fri only)
  • REST OF THE WORLD - £12.00 . We use 'Royal Mail International signed for' (once dispatched this usually delivers within 3-5 days for Europe and from 5 days for rest of the world) or 'Royal Mail Air Sure' ( 2-5 working days), depending on the service available for the country of destination.

All the above postage options require a signature at delivery, someone needs to be available at the delivery address. As delivery is carried out by the Royal Mail, we cannot guarantee the service and delivery times may vary.

All parcels can be traced at www.royalmail.com

RETURNS POLICY

 

We offer a 100% guarantee if you are dissatisfied with the goods ordered. We will refund your items providing you return them to us in their original condition and packaging including the sales receipt postmarked within 14 days of receipt. Please include a note in the parcel requesting the refund with the sale receipt (or just include a note with your name and  order number ).

To speed up the refund please email info@holisticgarmentsdirect.co.uk to let us know you have posted a return and please include the parcel/postage tracking number. 

Items that have been altered, damaged, worn, marked, stained, washed, dry cleaned or items not odour-free will not be accepted for refund or exchange.

In order to ensure the items are accepted by us please be careful when trying them on. Please ensure that you are not wearing any body lotion, deodorant or fragrance that may leave a mark or scent. Try items over your own underwear. We reserve the right to refuse returned items which are not in a saleable condition. Please be aware that delivery charges are non-refundable. We cannot accept returns by courier.
 
If you would like to exchange one item for another, you must first return the original item and then place a new order. You will be refunded for the original item in accordance with our usual returns policy. 

Items that have been damaged, worn, marked, stained, washed, dry cleaned or items not odour-free will not be accepted. We reserve the right to refuse returned items which are not in a saleable condition. Please be aware that delivery charges are non-refundable. We cannot accept returns by courier.

Please send your returns for refund by 'signed for' recorded delivery to the address below;
Compression Wear (Refund)
PO Box 74237
London SW11 9JQ
United Kingdom 

INTERNATIONAL ORDERS


All orders are charged in Pounds Sterling (GBP). If you use a debit/credit card registered overseas, the total will be determined by the card issuer based on the exchange rate at the time your card is charged. Prices shown in Euro are approximate and should be used for comparison purpose only.

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